Keeping our community clean and happy, one piece of trash at a time.
Our Company
Syracuse Haulers Waste Removal, Inc. is a locally owned and operated, independent company that provides a variety of recycling and waste removal programs. As a waste removal company, we are committed to providing our customers with quality and responsive services, along with the proper disposal and processing of recycling materials. With a strong focus on customer satisfaction, we strive to build long-term relationships with our clients.
Our Services
We offer a wide range of services to meet the unique needs of our residential and commercial clients. These services include:
- Residential Trash Removal: We provide weekly collection services for residential customers, including municipalities and residents.
- Commercial Waste Disposal: We offer commercial waste disposal services to businesses of all sizes, providing cost-effective solutions for their waste management needs.
- Roll Off Dumpster Rentals: We offer a variety of roll-off dumpster sizes for large projects, construction sites, and special events.
- Recycling Programs: We provide recycling programs for businesses and municipalities, helping to reduce waste and promote sustainability.
- Subscriptions: We offer subscription services for residential and commercial customers, providing convenient and cost-effective waste management solutions.
- Container Rental: We offer container rental services for businesses and construction sites, providing a reliable and efficient solution for waste disposal.
Our Commitment to Quality
At Syracuse Haulers, we are committed to providing superior customer service and exceptional waste management solutions. Our team of experienced professionals is dedicated to building strong relationships with our clients, providing personalized service and effective waste management solutions. We understand the importance of reliability, efficiency, and sustainability in waste management, and we strive to deliver the highest level of service to our customers.
Our Fleet and Staff
Our fleet of vehicles is well-maintained and serviced regularly to ensure optimal performance and safety. Our drivers are experienced, trained, and licensed, with a strong focus on customer communication and quality of service. Our office personnel are knowledgeable and friendly, providing expert assistance with billing, customer service, and waste management solutions.
Our Community
We are proud to serve the Central New York area, with services extending to Onondaga, Cortland, Madison, Herkimer, Oneida, and Oswego counties. We are committed to being a responsible and responsible member of our community, working to reduce waste and promote sustainability in our region.
Customer Experience with Syracuse Haulers
Missed Trash Pickups and Unhelpful Customer Service
Several customers have reported issues with missed trash pickups, with some experiencing multiple instances of missed pickups in a row. When customers have tried to contact the company to resolve the issue, they have been met with unhelpful and unapologetic customer service.
Poor Communication and Lack of Resolution
Customers have reported being told that they would receive a call back or resolution to their issue, only to never hear from the company again. Some customers have even been argued with by customer service representatives.
Damages to Property and Lack of Accountability
One customer reported that the company's dump truck had destroyed their business parking lot, and when they spoke to a manager, they were told that the company would not be taking any responsibility for the damages.
Issues with Pickup Times and Additional Fees
Some customers have reported issues with pickup times, including having to wait multiple days for their trash to be collected. Others have reported being charged for extra bags or services that they did not request.
Positive Experiences
A few customers have reported positive experiences with the company, citing helpful customer service and timely pickups. Some have also praised the company's sales associates and drivers.
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