At County Waste and Recycling, we're proud to serve the Capital Region, including Orange County, southern Ulster and Sullivan counties, with reliable, affordable, and timely waste management services. With over 25 years of experience, we're committed to providing exceptional customer service, ensuring the safety of our employees and the public, and being environmentally responsible.
Our Services
We offer a range of services to meet the unique needs of our residential, commercial, and contractor customers. Our residential services include trash and recycling collection, while our commercial services include dumpster and compactor rentals, as well as roll-off dumpster rentals. We also provide recycling collection services, where all approved materials are sent to our Sierra Processing facility in Albany for separation and preparation for end-user manufacturers.
Commercial Dumpster Rentals
Our commercial dumpster rentals come in various sizes to accommodate businesses of all sizes. From 2-yard dumpsters for small restaurants and companies with up to 25 employees, to 8-yard dumpsters for large businesses with up to 500 employees, we have a dumpster size to fit your needs. We also offer roll-off dumpster rentals, ranging from 10-yard to 40-yard dumpsters, perfect for heavy-debris clean-outs, remodeling projects, and junk removal.
Our Values
At County Waste and Recycling, we operate under a set of core values that guide our actions and decisions. We prioritize safety, integrity, customer service, being a great place to work, and environmental responsibility. We strive to assure complete safety of our employees, customers, and the public, while keeping our promises and doing the right thing. We provide exceptional customer service, showing respect for those we serve, and maintain a growth culture where our employees can thrive. We're committed to being environmentally responsible, deploying resources intelligently to benefit the communities we serve.
Community Involvement
We're proud to give back to the communities we serve, and we're committed to being active participants in local initiatives and charitable events. We believe in the importance of community involvement and strive to make a positive impact on the regions we operate in.
Poor Service and Communication Issues
The majority of reviews express strong dissatisfaction with County Waste's services. Many reviewers mention difficulties in canceling their accounts, missed pickups, and poor communication. Specific issues include:
- Rates increasing without proportionate improvements in service
- Drivers missing pickups or lying about missed pickups
- Poor customer service in response to complaints
- Long wait times on the phone
- Difficulty in resolving issues
- Lack of satisfaction with website problem management
Inconsistent and Inadequate Service
Some reviewers have experienced inconsistent service, including:
- Incomplete trash and recycling pickups
- Repeated failures to pick up trash and recycling
- Long delays in resolving issues
Lack of Transparency and Unreasonable Expectations
Several reviewers have reported:
- Unreasonable expectations for service, such as being asked to pay extra for missed pickups
- Unwarranted additional fees
- Failure to meet initial promises or commitments
Small Positive Notes
While there are very few positive reviews, a few reviewers have mentioned:
- Drivers showing up as scheduled
- Service being "fine" or "great" after initial issues were resolved
- Pleasant customer service representatives
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