Simplify, Optimize, Sustain
Our Story
Waste Connections of Texas - Rio Grande Valley proudly serves the southernmost tip of Texas with reliable and efficient residential garbage collection, commercial waste services, and roll-off services. Established in 1990, our Edinburg hauling business was later acquired by the respected national waste management company, Waste Connections Inc., ensuring we have the resources and expertise to handle any waste removal need.
Our Values
At Waste Connections of Texas - Rio Grande Valley, we prioritize:
- Safety: We prioritize the safety of our employees, customers, and the public in all our operations.
- Integrity: We are committed to transparency, accountability, and doing the right thing at all times.
- Customer Service: We pledge to provide the best possible service in a courteous and effective manner, respecting the people we serve.
- Being a Great Place to Work: We foster a supportive and empowering environment that encourages our employees to reach their full potential.
Our Services
We offer a complete suite of waste management solutions, including:
Residential Services
- Weekly garbage pickup
- Yard waste collection
- One-time clean-up services
- Bulk item removal
Commercial Services
- Regular trash removal for offices, restaurants, and other businesses
- Roll-off dumpster rentals for construction, renovations, and other projects
- Comprehensive waste audits to identify potential savings
Roll-Off Services
- Rent open-top roll-off containers for various waste types, from construction debris to yard trimmings
- Regular hauling and disposal of waste from your roll-off container
Quality and Efficiency
We stand out from the competition with:
- Best-in-class service quality: 99.7% on-time service rate.
- Newest truck fleet: Ensuring efficient and timely service.
- Flexible service options: Customized solutions to meet your unique needs.
- No unexplained fees: Transparent pricing with no hidden charges.
Join us on our journey to responsible waste management in the Rio Grande Valley. Contact us today to learn more about our services and request a free quote!
Overall Summary
The reviews for Waste Connection are mixed, with some customers expressing satisfaction with the service and others experiencing negative experiences.
Positive Reviews
Several customers have praised the company's employees for providing excellent customer service. Angel and Julie, in particular, were mentioned for their professionalism and helpfulness. The company's office manager, Angel, was also commended for going above and beyond to resolve an issue. Additionally, customers have appreciated the company's app, which allows for easy payment and scheduling of services.
Negative Reviews
However, many customers have complained about poor customer service, including long wait times on the phone, unhelpful staff, and missed trash pickups. Some customers have reported having to wait multiple days for a dumpster to be removed, while others have had issues with the company's billing and cancellation policies.
Quality of Service
The company's scheduling and pickup services have been criticized by many customers, with some reporting missed pickups and delays. Additionally, some customers have experienced issues with communication and follow-up on outstanding issues.
Staff and Management
Some customers have praised the company's employees for their professionalism and helpfulness, while others have reported encountering unhelpful or incompetent staff. The company's management has also been criticized for being unresponsive to customer concerns and unwilling to resolve issues.