Providing the best service and pricing in the industry
At Amber's Disposal, we are a locally owned, fully licensed, bonded, and insured waste removal and recycling company dedicated to providing exceptional service to our residential, commercial, and governmental customers. Our experienced team focuses on every aspect of waste removal, recycling, and collection needs, ensuring that our customers receive the highest level of service.
Our Services
We offer a range of services tailored to meet the unique needs of our customers. Our residential customers can choose from once or twice a week collection, and our blue 96-gallon garbage toter is included in the cost. We also provide flexible scheduling options and online bill pay capabilities to make it easy and convenient for our customers to manage their waste removal needs.
For our commercial customers, we offer front load containers in various sizes, including 2, 4, 6, and 8 cubic yards. Our commercial services include daily, weekly, bi-weekly, monthly, or on-call pick-up services, depending on the level of need. We also provide online scheduling and customer support to ensure that our commercial customers receive the highest level of service.
Our Commitment
At Amber's Disposal, we are committed to exceeding our customers' requirements with the highest ethical and professional industry standards. We strive to provide safe, efficient, and environmentally responsible waste collection, transportation, disposal, and related services at competitive prices. Our team of experienced and knowledgeable drivers and operators, combined with our online bill pay and service request capabilities, ensures a customer-centric, user-friendly experience for each of our valued customers.
Areas We Serve
We proudly serve residential customers in Charles, Calvert, and St. Mary's counties, as well as the lower tier of Prince George's County. Our commercial services extend to industrial, commercial, and governmental customers in Charles, Calvert, St. Mary's, Prince George's, Anne Arundel, and the southern tier of Howard County.
Poor Customer Service
The majority of the reviews are overwhelmingly negative, citing poor customer service, missed trash pickups, and broken or unresponsive communication. Many customers express frustration and disappointment with the company's inability to provide satisfactory service.
Inconsistent Trash Pickup
Several reviewers mention that the trash pickup schedule is inconsistent, with some customers not having their trash picked up on a regular basis. This has led to frustration and waste accumulation.
Rude Customer Service Representatives
A number of reviewers criticize the customer service representatives for being rude, unfriendly, and unhelpful. Some customers report being hung up on, given excuses for missed pickups, and not being provided with satisfactory solutions.
Broken or Damaged Trash Cans
Several reviewers mention that their trash cans have been broken or damaged, with some customers reporting that the company is unwilling to replace them.
Difficulty in Contacting the Company
Many reviewers express difficulty in contacting the company, with some customers leaving voicemails that are never returned or receiving insufficient responses to their issues.
Change in Service
Several reviewers mention that the company's service has deteriorated over time, with some customers reporting that their trash is no longer being picked up on a regular basis.
One Positive Review
Only one reviewer, Lisa Cornish, reported a positive experience with Amber's Disposal, citing excellent service and responsiveness from customer service representative Nancy.
